Already have a Colisdays account ?
Send your packages to Africa and everywhere in the world
Your shipments on parcels 100% insured with our partner 
All parcels delivered via Colisdays are automatically insured by Allianz during their journey, against theft and any accidental damage.
Allianz insurance is included in the service charge. It is automatically activated as soon as when booking and payment are made on Colisdays.
On the other hand, if you send your goods without paying via the Colisdays website and a accident or theft occurs, you will not be covered. Payment on the site is a pledge for you and by wanting to bypass the site you are taking risks too important.
The guarantee applies on the condition that the goods are lawful, do not form part of Excluded goods (see the conditions of insurance) and have been adequately wrapped during transportation. It covers any accidental, unintentional, unforeseeable damage from an external cause; as well as theft.
In the event of a claim, we will ask you to send us the Withdrawal Voucher.
In order to allow the procedure in case of damage or theft, it is mandatory to indicate the value of the property (s) conveyed when you fill in the information of the trip.
For more information, we invite you to consult conditions of insurance.
Procedure for the declaration of loss (theft, loss or damage)
In the event of a claim, the event must be reported to us within 5 business days and the following information and the Withdrawal Voucher for the instruction of the file
- First name, last name, and email address as indicated on the Colisdays website
- Concerned (if possible, copy and paste the label you put on the site)
- Narrative of the circumstances of the event
- Date, place, nature and details of the damage
- Photos of the damage suffered by the good (s) conveyed
- Photos of the property before moving
- Initial purchase invoice of damaged or stolen property: the nature and quality of the supporting document depends on the amount of compensation that may be complete, partial or null (in the absence of evidence). The documents produced must be originals (invoice, receipt, photo or video of the property before the disaster ...),
- Date of acquisition of the property.
- Quote for replacement or repair of the property
- In case of theft: the filing of a complaint.
We draw your attention to the fact that without all of these elements, we will not be able to process the claim for compensation.
* You can download and print the Withdrawal Coupon by clicking here
If you have any questions, you can contact our Customer Service via the Messenger Chat or by email at contact@colisdays.com.
Colisdays was founded by 3 young Senegalese entrepreneurs who have lived and worked in France for many years in new technologies.
As founding members who lived in France and came from Senegal, we repeatedly felt the need to urgently send goods to Africa. Only, we were constantly confronted with the limits of conventional postal services because first the prices for shipments in Africa were excessively high and then delivery times were not always reasonable.
With this in mind, we decided to pool our skills to create Colisdays, the African platform for private parcel shipments.
Mactar Sylla - Co-founder and General Manager
Passionate about the Internet, I have been evolving since 2008 in the implementation of loyalty strategies both in web agency and at the advertiser with passages at Netbooster Agency, Wengo (Vivendi Group) and Viadeo.
Adama Leye - Co-founder and Technical Director
Engineer Study and development of applications E-commerce, my passages at Galeries Lafayette, Saint Gobain and Rue du Commerce allowed me to be at the heart of gigantic functional and technical projects.
Saliou Nguirane - Co-Founder and Development Director
Expert in acquisition issues (performance and affiliation) and passionate about social media, my experience at Havas Digital, Publicis Group and Skiset Groupe allowed me to meet the expectations of change and innovation of customers.
Legal Notice
Colisdays.com
Our site is a community platform that connects shippers with travelers on a trip already planned to transport packages or documents.
Publisher of the site :
The website www.colisdays.com is published by the company AMS Consulting Group SARL registered in the Trade Register under number SN.DKR.2017.B.4582
Contact email : contact@colisdays.com
Publication Director : Mactar Sylla
Technical director : Adama LEYE
Business Director : Saliou Nguirane
Use of cookies :
Colisdays.com website uses cookies to offer you content and services tailored to your interests.
Security measures
As travelers of the "Colisdays" community, you must first and foremost check the nature of the package you are carrying.
Colisdays advises travelers to ensure the conformity and legality of the objects transported.
Are you a traveler? Some practical tips to respect!
- Be sure to check the contents of the package and make sure it is packed in front of you.
- Avoid bulky packages that can cause you unpleasant surprises during your journey.
- Take a picture of all the items to be transported in front of the sender before he gives them to you.
Are you a sender? Some practical tips to respect!
- Be sure to leave the traveler with compliant goods that do not contain any illegality (see the list of prohibited goods below).
- Never pay outside the colisdays.com website. Only parcels sent from the colisdays platform are insuredin case of loss or theft with our Insurer Allianz.
Check below the list of prohibited goods transport and uninsured :
- 1. Human organs and remains ;
- 2. Dead animals ;
- 3. Products derived from wild animal or plant species protected by the Washington Convention ;
- 4. Live animals ;
- 5. Perishable biological materials, infectious or non-infectious ;
- 6. Narcotic drugs and psychotropic substances ;
- 7. Obscene or immoral objects ;
- 8. Objects of any kind with images or representations of pornographic minors ;
- 9. Counterfeit products ;
- 10. Explosive, flammable, radioactive or corrosive substances ;
- 11. Weapons, drugs, tobacco, asbestos, usable for civilian or military purposes ;
- 12. Hazardous materials such as compressed gases or any object containing gas or compressed or liquid air ;
- 13. Hazardous waste ;
- 14. Jewelry, precious metals and all valuables.
Terms of Sales :
The purpose of these Terms and Conditions is to provide access to and use of the Platform, published by Colisdays.com, available on its website at www.colisdays.com, and intended to in relation to persons for the purpose of transporting one or more property (s) for a commission.
Article 1: Exploitation of the site
The Site and the Services are operated by the company AMS CONSULTING SARL registered under the SN.DKR.2017.B.4582 n °, head office is located at the 155 city of taxes and estates Patte d'oie Nord - Dakar
Colisdays can be contacted at the following coordinates, especially for any claim:
Email address: contact@colisdays.com
Article 2: Purpose of the agreement
Colisdays is a trading company under Senegalese law. The purpose of the society is to gather and connect people who need to carry objects (the senders of objects) and the people who could carry them (travelers).
These travelers will receive an allowance on which Colisdays will deduct a commission.
Under no circumstances will Colisdays be considered as:
- A Traveler of goods or people
- A producer, importer or advertiser for these products
- A delivery company
- An internet advisor
Article 3: Recommendations and limitations concerning the transported article
It is the responsibility of the shipper and the traveler to ensure, prior to the conclusion of the agreement, that the transported article can be legally transported to the country of destination, as well as to the country of departure and any other country crossed during the trip.
Both parties shall also ensure that no article that may be transported by or for a user contains an article that may be prohibited or restricted in the country of destination.
Check below the list of prohibited goods transport and uninsured:
- 1. Human organs and remains ;
- 2. Dead animals ;
- 3. Products derived from wild animal or plant species protected by the Washington Convention ;
- 4. Live animals ;
- 5. Perishable biological materials, infectious or non-infectious ;
- 6. Narcotic drugs and psychotropic substances ;
- 7. Obscene or immoral objects ;
- 8. Objects of any kind with images or representations of pornographic minors ;
- 9. Counterfeit products ;
- 10. Explosive, flammable, radioactive or corrosive substances ;
- 11. Weapons, drugs, tobacco, asbestos, usable for civilian or military purposes ;
- 12. Hazardous materials such as compressed gases or any object containing gas or compressed or liquid air ;
- 13. Hazardous waste ;
- 14. Jewelry, precious metals and all valuables.
Article 4: Access to the site and services
Colisdays.com and its services are accessible to any natural person having full legal capacity to engage under these terms and conditions. A natural person who does not have full legal capacity may only access the Site and the Services with the consent of his legal representative.
Article 5: Acceptance of general conditions
Acceptance of these terms and conditions is materialized as soon as the user completes the registration form. This acceptance can only be full and complete. Any membership subject to reservation is considered null and void. Users who do not agree to be bound by these terms and conditions must not access the www.colisdays.com site or use their services.
Article 6: Booking and booking confirmation
The Shipper posts an Announcement on www.colisdays.com specifying the nature of the property, the place of departure, the place of arrival, the deadline for delivery of the object, the format, the photo of the property, an evaluation of the budget, including the costs of connection and participation in the expenses of the Traveler.
The Traveler proposes for an Announcement and declares himself willing to send the Good to the Shipper, specifying by private message on which date he makes the trip.
The Shipper confirms his agreement by making a payment online, exclusively by means of a credit card. The receipt of payment by Colisdays constitutes the Booking Confirmation. After the Booking Confirmation, the Shipper and the Traveler are irrevocably bound in particular by the application of the "Financial Provisions" below.
The Shipper and the Traveler are informed that the transaction is irrevocably concluded, by an email sent to the Shipper confirming the reservation, and an email sent to the Traveler informing him of the reservation. Any cancellation subsequent to this booking confirmation is governed by the terms and conditions set out in the section "Payment and costs in the event of cancellation" of these General Conditions.
The reservation is nominative. Both the Shipper and the Traveler must match the identity communicated to Colisdays.
Article 7: Insurance
Colisdays has subscribed with Allianz a property damage insurance policy. The flight is also insured. This insurance policy protects the owner of the property entrusted during, and only during, the removal of the property by the Traveler. In case of damage or theft, the property owner agrees to inform Colisdays within 5 working days.
Subsequently, Colisdays takes care of the management of the file with the Owner and, if necessary, with Allianz. The treatment modalities are specified on the website insurance information page.
The Traveler is obliged to check the nature of the goods conveyed during his journey, and in particular their lawfulness.
Article 8: Personal Data
Users undertake to ensure, as necessary, the updating of their personal data. Users undertake to ensure that their personal data is accurate, complete and unambiguous. At any time Users can access on www.colisdays.com, by means of their password and login, to their User Account containing all personal data provided to Colisdays during registration.
Article 9: Payment and costs in case of cancellation
In the event of cancellation, the shipper will be refunded the amount he has paid less the amount of the Relocation Fees. We therefore recommend that you agree with the traveler upstream via our internal messaging system, before proceeding with booking on www.colisdays.com
Article 10: Suspension, Cancellation and Termination of User Account
Colisdays reserves the right to suspend or even exclude any User who disregards all or part of these Terms.
The User who adopts a behavior contrary to the Terms will be informed of its suspension or exclusion by sending an email to the email address he has declared when registering
Article 11: Responsibility of Colisdays
It is understood that the website published by Colisdays.com is a simple Platform for connecting Users to each other. Colisdays.com is not party to any agreement between its Users. At no time does Colisdays.com interfere with travel, destinations and schedules. The members act under their sole responsibility. As such, the smooth running of the routing does not involve any liability attributable to Colisdays.com, for any reason whatsoever, whose object is limited to linking.
In the same way, Colisdays.com is not responsible in the cases where the Users would communicate erroneous information during their exchanges or on their User account. Colisdays.com is not responsible for any modification or cancellation of an agreement between Users. Users are solely and solely responsible for the nature of the objects transported through the platform and any damage they may cause; and must ensure the lawfulness and non-dangerousness of said objects.
Article 12: Applicable Law and Jurisdiction
These Terms are governed by Senegalese law.
Frequently Asked Questions
<< Back
Colisdays is a platform for sending parcels between individuals that allows you to packages at the lowest prices on the market and faster all over the world.
Thanks to Colisdays, you also travel less expensive, since transporting parcels allows you to make profitable your traveling expenses, while rendering service to an individual.
- Send a package or mail at competitive rates in Africa and internationally
- Make your travel expenses profitable
- Your package shipments are insured in case of loss or theft thanks to our partner Allianz.
Registration is completely free, as is publishing / reading an ad or communicating with members of the Colisdays community.
To create an account on Colisdays, you just need to :
- Access the "Register" section of the main menu at the top of the site.
- Fill out the registration form. You can fill it faster by using the Facebook application, Gmail or with your email address.
To be able to contact Colisdays members, you must register on Colisdays.
What to do ?
We advise you to check all your inboxes (main box, spam, junk mail, social networks, promotions, etc.). If you still can not find it, you can send an activation email from the form provided or send us an email to contact@colisdays.com
You can easily recover your password. Just click on "Forgot your password? In the "Log In" section on the Colisdays home page.
Your information is confidential and is not shared with third parties.
To send a parcel to Colisdays, simply go to www.colisdays.com and inform the city / country of departure of your parcels and the city / country of arrival. Colisdays will then show all travelers who have booked their trips and ready to help you.
You will then simply choose the traveler of your choice, and click on "Contact". You must have a complete profile (verified phone number and verified ID) to be able to contact a member.
In the internal mail, you can detail your request and negotiate directly with the traveler the terms of the shipment. The traveler is free to accept or refuse your offer.
You have planned a trip and you want to make your trip profitable. Simply register on Colisdays and save your trip by clicking on the "Submit your trip" button on the homepage.
You can then find all the information related to your trip (city and date of departure, city and date of arrival, means of transport used etc.). Your ad will be published, and you will only have to wait for senders to contact you to transport their parcels.
You can pay your Colisdays transaction by credit card or mobile payment if you live in Africa. All transactions are 100% secure.
If you can not pay by credit card on Colisdays, do not panic. You can pay with your mobile. Our mobile payment solution covers up to 36 African countries.
The commission is the sum of money collected by the traveler for the service rendered to the applicant. When creating the package announcement, the shipper offers a commission that he is free to negotiate later with the traveler so that it can make its trip profitable.
The commission is negotiated directly between the traveler and the applicant. This is a contribution to the traveler's transport costs.
To change the commission, simply go to your "my account" section, "my packages" section and change the rate indicated in your package ad. You can also do this during your booking process in "Change my tariff proposal"
Verifying your identity allows us to make our community safer so that everyone can send and transport their parcels with confidence.
To complete your profile, simply go to your "my account" section, "my profile" to check your phone number and submit your ID. Your profile will immediately go into "verified" status and you will be more likely to contact you.
Colisdays is remunerated through a service and linking fee. Colisdays will charge fees depending on the size of the package. Insurance in case of loss or theft is included for all transactions.
These management fees are used primarily to support the site and provide a good service to community members
Once the parcel delivered, go to your "Transfers" section and enter the booking code that the recipient has given you on delivery. If you have not received it, do not panic, you can contact our Customer Service via the Messenger Chat or by mail on contact@colisdays.com. The payment of your commission will be made within 7 working days given the delays of interbank transfers.
You can transfer the commission to your bank account by going to your "my account" area:
- In your "Payments" section, make sure you have completed the details of your bank account.
- In your "Transfers" section, enter the booking code that the recipient gave you on delivery. If you have not received it, do not panic, you can contact our Customer Service via the Messenger Chat or by mail on contact@colisdays.com The payment of your commission will be made within 7 working days given the delays of interbank transfers.
Upon delivery of the package, the sender can leave a comment and rate a traveler. This is very important, especially when you are not happy with it. We recommend sharing your disappointment with the Colisdays community so that other users take their precautions. A report button is also available for you to report inappropriate behavior to the Colisdays team.
All the features of Colisdays are accessible from your mobile.
Yes you can unsubscribe, you just have to contact our customer service via the Chat Messenger or by mail on contact@colisdays.com to close your account.
If a user is disrespectful, report it to us. To do this, simply click on the "Report" button on the user's profile. A dialogue box will appear and you can explain the reason for the report. We will then take the necessary measures against the user.
Do not panic, just contact our customer service via the Chat Messenger or by mail on contact@colisdays.com
How to contact Colisdays?
- Via the contact form available on www.colisdays.com/contact
- By email : contact@colisdays.com
- By private messaging Facebook Chat Messenger
<< Back
To transport parcels for an individual and thus to travel less expensive, you have the choice between:
- Post the announcement of your trip, by clicking on "Suggest a trip" in the home page
- You will also receive an email every week alerting you of shippers looking for passengers to carry a package.
- You can also create an alert to instantly receive the sender announcements for your destination.
The commission is negotiable freely between the traveler and the sender.
Our goal is that you earn a little money to make your travel expenses profitable. It is up to you to negotiate the price with the sender when making contact, depending on the value of the object, its dimensions or the journey for example.
Once the parcel delivered, go to your "Transfers" section and enter the booking code that the recipient has given you on delivery. If you have not received it, do not panic, you can contact our Customer Service via the Messenger Chat or by mail on contact@colisdays.com
You can transfer this amount to your bank account at any time, by submitting your RIB in the "payments" section. In order to make the transfer, Colisdays needs the IBAN and BIC (or Swift) from your bank account.
The payment of your commission will be made within 7 working days given the delays of interbank transfers
It's simple, just go to your "My Account" section "Payments" to change your bank details safely.
To edit your travel information, go to the "Published Trips" section in your "My Account" area. Then simply go to the desired ad and click on "Edit" or "Delete".
Absolutely, you have the option to carry the number of packages you want for individuals. Be careful though to have enough room in your suitcase!
After negotiating the terms of the transaction, and just after the payment, you will receive a confirmation email with the summary of the transaction and all the contact information of the other user. You will receive his name, his email address and his telephone number.
It is forbidden to transport all products prohibited by law such as:
- 1. Human organs and remains ;
- 2. Dead animals ;
- 3. Products derived from wild animal or plant species protected by the Washington Convention ;
- 4. Live animals ;
- 5. Perishable biological materials, infectious or non-infectious ;
- 6. Narcotic drugs and psychotropic substances ;
- 7. Obscene or immoral objects ;
- 8. Objects of any kind with images or representations of pornographic minors ;
- 9. Counterfeit products ;
- 10. Explosive, flammable, radioactive or corrosive substances ;
- 11. Weapons, drugs, tobacco, asbestos, usable for civilian or military purposes ;
- 12. Hazardous materials such as compressed gases or any object containing gas or compressed or liquid air ;
- 13. Hazardous waste ;
- 14. Jewelry, precious metals and all valuables.
Also inquire about the laws in your country of destination.
To benefit from the Colisdays insurance and to be sure of being paid, the payment must imperatively be done on Colisdays. Thanks to our payment partners Stripe and WeCashup, the money is blocked and you are sure to receive it if the transaction is finalized successfully.
You must, via Colisdays internal messaging, agree with the sender on an easily accessible place and a time that would be convenient for both to pick up the package.
Through Colisdays internal messaging, the sender will have to give you all the information related to the delivery of the parcel: the identity of the person who picks up the parcel, or the place where the parcel must be deposited.
It's simple, the sender will have to provide you with the identity of the person in charge of receiving the parcel, his phone number and the place of rendezvous.
If you can not be present at the meeting, tell the sender quickly thanks to the contact information we will have given you.
If the sender does not come to the appointment, please contact him using the information (telephone number and email address) that Colisdays will have given you during the validation of the transaction.
If the property you need to transport does not conform to the description in the advertisement, we recommend that you refuse it. We also recommend that you notify us if this happens so that we can take the necessary action against the sender.
We do not currently offer any service for professional carriers. However, in the face of growing demand, we are thinking of a freight exchange service, in addition to the service offered to individuals. feel free to email us at <a href="#"> contact@colisdays.com </a> to discuss.
If you have another question, do not hesitate to write us a message using the contact form or by writing an email to <a href="#"> contact@colisdays.com </a> You can also contact via the private messaging of our Facebook page. We will answer you within 72 hours.
<< Back
We are there for that. On Colisdays, you can find travelers who will help you get your mail in an emergency. All you have to do is search for a private person traveling to the destination of your choice on the nearest date. So you can send your mail in one day, if you find a user traveling the same day!
Yes, you can send a bulky package with Colisdays. Whether it's a furniture transport or sending a library, you can find an individual with room in his car or truck and able to help you.
No, there are no carriers on Colisdays. All travelers and drivers are 100% private. However, if you have not managed to send your packages because it is too large a package for an individual, do not hesitate to write to us.
Yes, Colisdays allows you to send your letters and parcels, even bulky all over the world as soon as there will always be an individual able to help you.
Yes, you can post an ad. Just go to the home page and click on "Ship a package".
After negotiating the terms of the transaction, and just after the payment, you will receive a confirmation email with the summary of the transaction and all the contact information of the other user. You will receive his name, his email address and his telephone number.
The traveler receives his commission after his travel date if the delivery takes place successfully. The money is unlocked and paid into his account once he has confirmed the booking code (which you must communicate to the final recipient of the package) on his account.
Once the transaction is validated by you and the traveler, you no longer have the option to add additional products in your package, unless you notify the traveler and have his agreement in advance.
Colisdays allows you to select only one type of product to be shipped by package, but it is possible to send several products if the traveler is warned and he agrees to carry different objects.
You must, via Colisdays internal messaging, agree with the sender on an easily accessible place and a time that would be convenient for both to pick up the package.
It is forbidden to transport all products prohibited by law such as:
- 1. Human organs and remains ;
- 2. Dead animals ;
- 3. Products derived from wild animal or plant species protected by the Washington Convention ;
- 4. Live animals ;
- 5. Perishable biological materials, infectious or non-infectious ;
- 6. Narcotic drugs and psychotropic substances ;
- 7. Obscene or immoral objects ;
- 8. Objects of any kind with images or representations of pornographic minors ;
- 9. Counterfeit products ;
- 10. Explosive, flammable, radioactive or corrosive substances ;
- 11. Weapons, drugs, tobacco, asbestos, usable for civilian or military purposes ;
- 12. Hazardous materials such as compressed gases or any object containing gas or compressed or liquid air ;
- 13. Hazardous waste ;
- 14. Jewelry, precious metals and all valuables.
The fare is the amount of money collected by the traveler for the service rendered to the applicant. When creating an announcement of the package, the sender offers a price that he is free to negotiate later with the traveler so that it can make his trip profitable.
alldo_i49
You can pay your Colisdays transaction by credit card or mobile payment if you live in Africa. All transactions are 100% secure.
If you can not pay by credit card on Colisdays, do not panic. You can pay with your mobile. Our mobile payment solution covers up to 36 African countries.
It's simple, just go to your "My Account" section "Payments" to change your bank details safely.
To benefit from the Colisdays insurance and to be sure of being paid, the payment must imperatively be done on Colisdays. Thanks to our payment partners Stripe and WeCashup, the money is blocked and you are sure to receive it if the transaction is finalized successfully.
The sender who tries to send a good that does not conform to the description he makes in his ad will be denied service by the traveler and may be struck off Colisdays.
If you can not be present during the meeting with the individual who will deliver your package, let us know quickly thanks to the contact information we will have given you or via the instant messenger of Colisdays.
If the traveler does not come to the appointment, please contact them using the information (telephone number and email address) that Colisdays has communicated to you during the meeting
validation of the transaction. We also recommend that you tell us so that we can understand the situation with the traveler.
If your package is not properly delivered by the traveler, please contact them using the information (phone number and email address) that Colisdays has communicated to you during the validation of the transaction, and do not give him the booking code . Notify us immediately so that we can understand the situation with the traveler, block the money from the transaction and take the necessary action against the traveler.
You will receive an email confirmation of delivery as soon as your package will be delivered to the final recipient. You can follow the delivery in "my account", heading "my published packages".
You can also ask the traveler to give you information about their trip, to know the date and time of arrival of your mail or your package. After validation of the transaction, your respective details will be communicated to you. You will be able to stay in touch.
Colisdays is a parcel delivery site that allows you to ship parcels anywhere in Africa and around the world.
You can contact travelers going to the destination of your package to have your package transported urgently. If a traveler accepts your request and the date of his trip is the next day, your package will arrive the next day. However, you must specify to the traveler where your parcel should be deposited or if someone will come to meet him to get it back.
Yes, furniture transport is possible on Colisdays, like the transport of all bulky packages such as household appliances, decorative objects, gardening products, musical instruments etc.
Yes, you can cancel the reservation by going to your "My Account" section under "Payments". In the event of cancellation, you will be reimbursed for the amount paid less the amount of the Set-up Fees. We therefore recommend that you agree with the traveler upstream via our internal mail, before making the reservation on www.colisdays.com
If you have another question, do not hesitate to write us a message using the contact form or by writing an email to contact@colisdays.com You can also contact us via the private messaging of our Facebook page.
Join us !
Are you young and passionate about working in an innovative and ambitious start-up?
Colisdays is looking for young talents to recruit in technical development, marketing and community management.
Feel free to send your applications to contact@colisdays.com
Keep in touch
You have a question ? Fill this form and we will answer you as soon as possible.
Your shipments on parcels 100% insured with our partner
All parcels delivered via Colisdays are automatically
Allianz insurance is included in the service charge. It is automatically activated as soon as when booking and payment are made on Colisdays.
On the other hand, if you send your goods without paying via the Colisdays website and a accident or theft occurs, you will not be covered. Payment on the site is a pledge for you and by wanting to bypass the site you are taking risks too important.
The guarantee applies on the condition that the goods are lawful, do not form part of Excluded goods (see the conditions of insurance) and have been adequately wrapped during transportation. It covers any accidental, unintentional, unforeseeable damage from an external cause; as well as theft.
In the event of a claim, we will ask you to send us the Withdrawal Voucher.
In order to allow the procedure in case of damage or theft, it is mandatory to indicate the value of the property (s) conveyed when you fill in the information of the trip.
For more information, we invite you to consult conditions of insurance.
Procedure for the declaration of loss (theft, loss or damage)
In the event of a claim, the event must be reported to us within 5 business days and the following information and the Withdrawal Voucher for the instruction of the file
- First name, last name, and email address as indicated on the Colisdays website
- Concerned (if possible, copy and paste the label you put on the site)
- Narrative of the circumstances of the event
- Date, place, nature and details of the damage
- Photos of the damage suffered by the good (s) conveyed
- Photos of the property before moving
- Initial purchase invoice of damaged or stolen property: the nature and quality of the supporting document depends on the amount of compensation that may be complete, partial or null (in the absence of evidence). The documents produced must be originals (invoice, receipt, photo or video of the property before the disaster ...),
- Date of acquisition of the property.
- Quote for replacement or repair of the property
- In case of theft: the filing of a complaint.
We draw your attention to the fact that without all of these elements, we will not be able to process the claim for compensation.
* You can download and print the Withdrawal Coupon by clicking here
If you have any questions, you can contact our Customer Service via the Messenger Chat or by email at contact@colisdays.com.